Service & Support
Welcome to Biochrom Customer Support.
At Biochrom, customer satisfaction is our highest priority. This section of our website is designed to support our customers with applications support, downloads, technical tips and troubleshooting.
In the unlikely event of a problem occurring, we aim to resolve the issue as quickly and effectively as we can. Follow these steps to resolve your issue quickly.
Step 1: Consult our FAQ
Our database of frequently asked questions may give you the answer quickly
Step 2: Contact Technical Support
If you still require assistance, please contact our Technical and Customer Support Group, they will respond to your enquiry as soon as possible. Please ensure that you state the exact model and the serial number of your instrument.
If you are based in the USA, Canada or Mexico, please contact us at support@biochrom-us.com +1 508 893 8999
If you are based outside the USA, Canada or Mexico, please contact us at support@biochrom.co.uk +44 1223 427890
Should your instrument need to be returned to Cambridge for repair, service or calibration, please go to the returns section of this website. For warranty returns, please contact the Customer Support Group for assistance before requesting a returns number.
Step 3: Contact your local distributor
Contact your local distributor from whom you purchased the instrument originally. Most of our distributors have trained engineers who will be able to provide local support. Find your local distributor
