Returns
In the event that you need to return your instrument to us for repair or to use our in house recalibration service, the following are instructions which should be carried out in full.
If your instrument or column is still within its warranty period, please contact technical support for advice, before following this returns process. Please quote the serial number and model of your instrument in all correspondence.
If your instrument or column is out of it’s warranty period, you must provide a purchase order number for the repair on your returns form.
If you need to know that cost of repair/recalibration, please send an e-mail to support@biochrom.co.uk.
Step 1
Complete a returns authorisation form send this to Biochrom to obtain a returns authorisation number. This number needs to be written clearly on the outside of your returns package.
Please do not send your package to us, until you have received a returns authorisation number.
Step 2
Complete a decontamination certificate and include this certificate with your package. Please put a copy on the outside and inside of your package.
Note: Instruments which are returned without a decontamination certificate will not be processed. This would result in significant delays and additional administration charges for your repair.
IMPORTANT: For returns outside the EU, please
complete your commercial invoices, making sure that you indicate
the true commercial value of the return. Please also state the
following on your invoice:
“Temporary Import – Item Returning to Supplier for
repair”
Step 3
Send the package to Biochrom using this address
label and your own carrier.
The goods being returned must be securely packaged and in a manner
to prevent transit damage.
Below is a checklist to make sure that you have completed all
steps:
- Purchase order number for repair
- Return number on outside of package
- Decontamination certificate included on outside and inside of package
- Customs declaration of true value
- Customs declaration: Temporary Import etc.
- Have read and understood the returns terms and conditions
For all returns enquires please contact returns@biochrom.co.uk or
+44(0)1223 427861
